/* Tuft the World Support — brand-matched to the store theme (teal #213838, ochre #c78c2b, brick #b03424, stone #cec6bf). */
@font-face { font-family: "Chivo"; src: url("/fonts/chivo-latin-400-normal.woff2") format("woff2"); font-weight: 400; font-style: normal; font-display: swap; }
@font-face { font-family: "Chivo"; src: url("/fonts/chivo-latin-500-normal.woff2") format("woff2"); font-weight: 500; font-style: normal; font-display: swap; }
@font-face { font-family: "Chivo"; src: url("/fonts/chivo-latin-600-normal.woff2") format("woff2"); font-weight: 600; font-style: normal; font-display: swap; }
@font-face { font-family: "Chivo"; src: url("/fonts/chivo-latin-700-normal.woff2") format("woff2"); font-weight: 700; font-style: normal; font-display: swap; }
@font-face { font-family: "Chivo"; src: url("/fonts/chivo-latin-800-normal.woff2") format("woff2"); font-weight: 800; font-style: normal; font-display: swap; }
@font-face { font-family: "Roboto"; src: url("/fonts/roboto-latin-400-normal.woff2") format("woff2"); font-weight: 400; font-display: swap; }
@font-face { font-family: "Roboto"; src: url("/fonts/roboto-latin-500-normal.woff2") format("woff2"); font-weight: 500; font-display: swap; }
@font-face { font-family: "Roboto"; src: url("/fonts/roboto-latin-400-italic.woff2") format("woff2"); font-weight: 400; font-style: italic; font-display: swap; }
@font-face { font-family: "Abril Fatface"; src: url("/fonts/abril-fatface-latin-400-normal.woff2") format("woff2"); font-weight: 400; font-display: block; }
@font-face { font-family: "Chivo Fallback"; src: local("Arial"), local("Helvetica"); size-adjust: 104%; ascent-override: 92%; }
:root {
  --teal: #213838;
  --teal-2: #2b4646;
  --teal-3: #365555;
  --teal-ink: #1a2c2c;
  --on-teal: #f3efe9;
  --on-teal-2: #b9c8c4;
  --ochre: #c78c2b;
  --ochre-hover: #b57b1d;
  --ochre-text: #8a5a10;   /* ochre dark enough for text on white */
  --ochre-soft: #f7ecd8;
  --brick: #b03424;
  --brick-soft: #f8e3df;
  --mint: #b4eaba;
  --mint-soft: #e2f5e3;
  --mint-ink: #1f5b2b;
  --khaki: #b4b098;
  --stone: #cec6bf;
  --stone-2: #e6e0da;
  --stone-3: #f4f1ed;

  --bg: #ffffff;
  --panel: #f8f6f3;          /* second neutral layer: list + customer columns */
  --surface: #ffffff;
  --sunken: #efebe6;
  --hover: #f3efea;
  --border: var(--stone-2);
  --border-strong: var(--stone);
  --text: #2b2b2b;
  --text-2: #565049;
  --text-3: #6c655d;
  --out: #edf3f1;
  --out-border: #d4e2de;
  --note: #fbf2df;
  --note-border: #ecd6a6;
  --select: #fff8ea;
  --shadow-sm: 0 1px 2px rgba(33, 56, 56, .08);
  --shadow: 0 2px 4px rgba(33, 56, 56, .06), 0 12px 32px -8px rgba(33, 56, 56, .18);
  --radius: 10px;
  --radius-sm: 7px;
  --ui: "Chivo", "Chivo Fallback", ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  --read: "Roboto", ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  --display: "Abril Fatface", Georgia, serif;
  --ease: cubic-bezier(.16, 1, .3, 1);
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --teal: #142222;
    --teal-2: #1d3030;
    --teal-3: #284040;
    --on-teal: #ece6dd;
    --on-teal-2: #9fb2ae;
    --ochre: #d69a38;
    --ochre-hover: #e3aa4b;
    --ochre-text: #e4b062;
    --ochre-soft: #3a2d16;
    --brick: #e0705f;
    --brick-soft: #3d201b;
    --mint-soft: #1d3a26;
    --mint-ink: #a8e3b0;
    --bg: #1a1918;
    --panel: #161514;
    --surface: #211f1d;
    --sunken: #2b2825;
    --hover: #26231f;
    --border: #34302b;
    --border-strong: #4a443d;
    --text: #efebe5;
    --text-2: #c3bbb0;
    --text-3: #978f84;
    --out: #1c2a28;
    --out-border: #2c403c;
    --note: #2f2716;
    --note-border: #54441f;
    --select: #2a2416;
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, .4);
    --shadow: 0 2px 4px rgba(0, 0, 0, .3), 0 12px 32px -8px rgba(0, 0, 0, .6);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  background: var(--bg);
  color: var(--text);
  font: 14px/1.45 var(--ui);
  -webkit-font-smoothing: antialiased;
  font-variant-numeric: tabular-nums;
}
::selection { background: var(--ochre-soft); color: var(--text); }
textarea, input { caret-color: var(--ochre); }
a { color: var(--ochre-text); text-underline-offset: 2px; text-decoration-thickness: 1px; }
a:hover { color: var(--brick); }
button, input, select, textarea { font: inherit; color: inherit; }
[hidden] { display: none !important; }
:focus-visible { outline: 2px solid var(--ochre); outline-offset: 2px; border-radius: 4px; }
* { scrollbar-width: thin; scrollbar-color: var(--border-strong) transparent; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 10px; border: 3px solid transparent; background-clip: padding-box; }
kbd { font: 600 10.5px var(--ui); padding: 1px 5px; border-radius: 4px; border: 1px solid currentColor; opacity: .7; }
svg.i { width: 16px; height: 16px; flex: none; }

/* ---------- Buttons & inputs ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 7px;
  height: 36px; padding: 0 14px; border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong); background: var(--surface); color: var(--text);
  font: 600 13.5px var(--ui); cursor: pointer; white-space: nowrap; text-decoration: none;
  transition: background .15s var(--ease), border-color .15s var(--ease), transform .1s var(--ease), box-shadow .15s var(--ease);
}
.btn:hover { background: var(--hover); color: var(--text); }
.btn:active { transform: translateY(1px); }
.btn:disabled { opacity: .5; cursor: default; transform: none; }
.btn.primary { background: var(--ochre); border-color: var(--ochre); color: var(--teal-ink); box-shadow: var(--shadow-sm); }
.btn.primary:hover { background: var(--ochre-hover); border-color: var(--ochre-hover); color: var(--teal-ink); }
.btn.dark { background: var(--teal); border-color: var(--teal); color: var(--on-teal); }
.btn.dark:hover { background: var(--teal-2); color: var(--on-teal); }
.btn.ghost { border-color: transparent; background: transparent; color: var(--text-2); }
.btn.ghost:hover { background: var(--hover); color: var(--text); }
.btn.danger { color: var(--brick); }
.btn.danger:hover { background: var(--brick-soft); color: var(--brick); }
.btn.sm { height: 30px; padding: 0 10px; font-size: 12.5px; gap: 5px; }
.btn.icon-only { width: 30px; padding: 0; }
.btn kbd { margin-left: 2px; }
@media (prefers-color-scheme: dark) { .btn.primary, .btn.primary:hover { color: #1a1206; } }

.input, select.input, textarea.input {
  width: 100%; min-height: 36px; padding: 7px 11px; border-radius: var(--radius-sm); font-weight: 400; font-size: 14px;
  border: 1px solid var(--border-strong); background: var(--surface); outline: none;
  transition: border-color .15s, box-shadow .15s;
}
.input::placeholder { color: var(--text-3); }
.input:hover { border-color: var(--text-3); }
.input:focus, textarea.input:focus { border-color: var(--ochre); box-shadow: 0 0 0 3px var(--ochre-soft); }
select.input { appearance: none; padding-right: 30px; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%237a736b' stroke-width='2.5' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; }
textarea.input { resize: vertical; line-height: 1.55; font-family: var(--read); font-size: 14.5px; }
label.field { display: grid; gap: 5px; align-content: start; font-size: 12px; font-weight: 600; color: var(--text-2); }
.check { display: flex; gap: 9px; align-items: flex-start; font-size: 13.5px; color: var(--text); cursor: pointer; line-height: 1.4; }
.check input { margin: 2px 0 0; accent-color: var(--teal); width: 15px; height: 15px; }

.badge {
  display: inline-flex; align-items: center; gap: 5px; height: 21px; padding: 0 8px; border-radius: 999px;
  font-size: 11.5px; font-weight: 600; background: var(--sunken); color: var(--text-2); white-space: nowrap;
}
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .85; }
.badge.plain::before { display: none; }
.badge.open { background: #e3eeec; color: var(--teal); }
.badge.pending, .badge.warn { background: var(--ochre-soft); color: var(--ochre-text); }
.badge.closed { background: var(--sunken); color: var(--text-3); }
.badge.good { background: var(--mint-soft); color: var(--mint-ink); }
.badge.bad { background: var(--brick-soft); color: var(--brick); }
@media (prefers-color-scheme: dark) { .badge.open { background: #1f3433; color: #9fd0c8; } }
.muted { color: var(--text-3); }
.small { font-size: 12.5px; }
.mono { font-family: ui-monospace, "SF Mono", Menlo, monospace; font-size: 12.5px; letter-spacing: -.01em; }

/* ---------- App shell ---------- */
#app { display: grid; grid-template-columns: 228px 1fr; height: 100vh; height: 100dvh; }
#app.booting, #app.login { display: block; }
.sidebar {
  background: var(--teal); color: var(--on-teal);
  display: flex; flex-direction: column; padding: 18px 12px 12px; gap: 1px; min-height: 0; position: relative; overflow: hidden;
}
/* cut-pile texture: a faint grid of yarn loops, like the back of a tufted rug */
.sidebar::before {
  content: ""; position: absolute; inset: 0; pointer-events: none; opacity: .07;
  background-image: radial-gradient(circle at 50% 50%, var(--on-teal) 0 1.1px, transparent 1.6px);
  background-size: 7px 7px;
  mask-image: linear-gradient(180deg, transparent 0%, #000 55%, #000 100%);
}
.sidebar > * { position: relative; }
.brand { display: grid; gap: 3px; padding: 2px 10px 22px; text-decoration: none; color: var(--on-teal); }
.brand .word { font: 400 21px/1 var(--display); letter-spacing: .02em; text-transform: uppercase; }
.brand .sub { font: 700 10.5px var(--ui); letter-spacing: .22em; text-transform: uppercase; color: #e3ad55; }
.nav-label { font: 600 10.5px var(--ui); text-transform: uppercase; letter-spacing: .16em; color: var(--on-teal-2); padding: 16px 10px 7px; opacity: .8; }
.nav-item {
  display: flex; align-items: center; gap: 11px; padding: 8px 10px; border-radius: var(--radius-sm);
  color: var(--on-teal-2); text-decoration: none; font-weight: 500; font-size: 13.5px;
  transition: background .15s var(--ease), color .15s var(--ease);
}
.nav-item:hover { background: var(--teal-2); color: var(--on-teal); }
.nav-item.active { background: var(--teal-3); color: #fff; box-shadow: inset 0 0 0 1px rgba(255, 255, 255, .06); }
.nav-item.active svg { color: var(--ochre); }
.nav-item .count {
  margin-left: auto; min-width: 22px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-grid; place-items: center;
  font-size: 11.5px; font-weight: 700; color: var(--on-teal-2); background: rgba(255, 255, 255, .07);
}
.nav-item.active .count { background: var(--ochre); color: var(--teal-ink); }
.nav-item svg { width: 17px; height: 17px; flex: none; }
.nav-item:focus-visible { outline-color: var(--ochre); }
.sidebar .spacer { flex: 1; }
.me { display: flex; align-items: center; gap: 10px; padding: 12px 8px 4px; border-top: 1px solid rgba(255, 255, 255, .09); margin-top: 10px; font-size: 13px; }
.me .name { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.me button { background: none; border: 0; padding: 0; color: var(--on-teal-2); font-size: 12px; cursor: pointer; display: inline-flex; align-items: center; gap: 5px; }
.me button svg { width: 13px; height: 13px; }
.me button:hover { color: var(--ochre); }
.avatar {
  width: 30px; height: 30px; border-radius: 50%; background: var(--ochre-soft); color: var(--ochre-text);
  display: grid; place-items: center; font-weight: 700; font-size: 11.5px; flex: none; letter-spacing: .02em;
}
.sidebar .avatar { background: var(--ochre); color: var(--teal-ink); }
.avatar.us { background: var(--teal); color: var(--on-teal); }
.main { min-width: 0; min-height: 0; display: flex; background: var(--bg); }

/* ---------- Inbox list ---------- */
.list-pane {
  width: 344px; flex: none; border-right: 1px solid var(--border); background: var(--panel);
  display: flex; flex-direction: column; min-height: 0;
}
.list-head { padding: 18px 16px 12px; display: grid; gap: 12px; border-bottom: 1px solid var(--border); }
.list-head .title-row { display: flex; align-items: center; gap: 8px; }
.list-head h1 { font: 700 19px/1.2 var(--ui); margin: 0; letter-spacing: -.01em; }
.list-head .total { color: var(--text-3); font-weight: 500; font-size: 13px; }
.list-head .title-row .btn { margin-left: auto; }
.search { position: relative; }
.search svg { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); color: var(--text-3); pointer-events: none; width: 15px; height: 15px; }
.search .input { padding-left: 33px; background: var(--surface); }
.list { overflow-y: auto; flex: 1; padding: 6px 8px 16px; }
.t-row {
  display: grid; gap: 3px; padding: 11px 12px 12px 32px; border-radius: var(--radius-sm); margin-bottom: 2px;
  text-decoration: none; color: inherit; position: relative; cursor: pointer;
  transition: background .12s var(--ease), opacity .2s var(--ease), transform .2s var(--ease);
}
.t-row:hover { background: var(--hover); color: inherit; }
.t-row.active { background: var(--surface); box-shadow: var(--shadow-sm), inset 0 0 0 1px var(--border); }
/* Selection box: appears on hover, stays visible while anything is selected */
.t-row .pick {
  position: absolute; left: 7px; top: 12px; width: 18px; height: 18px; border-radius: 5px; display: grid; place-items: center;
  border: 1.5px solid var(--border-strong); background: var(--surface); color: transparent; cursor: pointer; z-index: 1;
  opacity: 0; transition: opacity .12s var(--ease), background .12s, border-color .12s;
}
.t-row .pick svg { width: 12px; height: 12px; stroke-width: 3; }
.t-row:hover .pick, .t-row .pick:focus-visible, .list.selecting .t-row .pick { opacity: 1; }
.t-row .pick.on { background: var(--ochre); border-color: var(--ochre); color: var(--teal-ink); }
.t-row:has(.pick.on) { background: var(--select); }
.list.selecting .t-row.unread::before, .t-row:hover.unread::before { opacity: 0; }
.bulk-bar { display: flex; align-items: center; gap: 8px; min-height: 30px; flex-wrap: wrap; row-gap: 6px; }
.bulk-all { display: inline-flex; align-items: center; gap: 8px; font-size: 13.5px; cursor: pointer; }
.bulk-all input { accent-color: var(--ochre); width: 16px; height: 16px; margin: 0; }
.t-row.unread::before { content: ""; position: absolute; left: 13px; top: 17px; width: 7px; height: 7px; border-radius: 50%; background: var(--ochre); }
.t-row.leaving { opacity: 0; transform: translateX(-12px); }
.t-row .top { display: flex; gap: 8px; align-items: baseline; }
.t-row .who { font-weight: 700; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; font-size: 14px; }
.t-row:not(.unread) .who { font-weight: 500; }
.t-row .when { font-size: 12px; color: var(--text-3); flex: none; }
.t-row.unread .when { color: var(--ochre-text); font-weight: 600; }
.t-row .subj { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 13.5px; color: var(--text); }
.t-row:not(.unread) .subj { color: var(--text-2); }
.t-row .snip { color: var(--text-3); font: 12.5px/1.45 var(--read); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.t-row .meta { display: flex; gap: 6px; align-items: center; margin-top: 5px; }
.t-row .meta .assignee { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; color: var(--text-2); }
.t-row .meta .assignee .avatar { width: 18px; height: 18px; font-size: 8.5px; }

.skel { display: grid; gap: 8px; padding: 14px 12px 14px 22px; }
.skel i { display: block; height: 10px; border-radius: 6px; background: linear-gradient(90deg, var(--sunken), var(--hover), var(--sunken)); background-size: 200% 100%; animation: shimmer 1.2s linear infinite; }
@keyframes shimmer { to { background-position: -200% 0; } }

.empty { padding: 56px 28px; text-align: center; color: var(--text-3); display: grid; justify-items: center; gap: 6px; }
.empty h2 { color: var(--text); font: 700 17px var(--ui); margin: 6px 0 0; }
.empty p { margin: 0; max-width: 34ch; line-height: 1.5; }
.empty svg.art { width: 120px; height: 120px; margin-bottom: 4px; }

/* ---------- Conversation ---------- */
.detail { flex: 1; min-width: 0; display: flex; min-height: 0; }
.convo { flex: 1; min-width: 0; display: flex; flex-direction: column; min-height: 0; background: var(--bg); }
.convo-head {
  padding: 14px 22px; border-bottom: 1px solid var(--border);
  display: flex; flex-wrap: wrap; gap: 10px 16px; align-items: center;
}
.convo-head .titles { flex: 1 1 280px; min-width: 0; }
.convo-head h2 { margin: 0; font: 700 18px/1.3 var(--ui); letter-spacing: -.01em; text-wrap: balance; }
.convo-head .crumbs { font-size: 12.5px; color: var(--text-3); margin-top: 2px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.convo-head .controls { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.convo-head select.input { width: auto; height: 32px; min-height: 32px; padding: 3px 30px 3px 10px; font-size: 13px; font-weight: 600; }
.convo-head select.status-open { background-color: #e3eeec; border-color: transparent; color: var(--teal); }
.convo-head select.status-pending { background-color: var(--ochre-soft); border-color: transparent; color: var(--ochre-text); }
.convo-head select.status-closed { background-color: var(--sunken); border-color: transparent; color: var(--text-2); }
@media (prefers-color-scheme: dark) { .convo-head select.status-open { background-color: #1f3433; color: #9fd0c8; } }
.thread { flex: 1; overflow-y: auto; padding: 22px; display: flex; flex-direction: column; gap: 14px; scroll-padding-bottom: 20px; }
.thread > * { width: 100%; max-width: 760px; }
.msg { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; box-shadow: var(--shadow-sm); margin-right: auto; }
.msg.out { background: var(--out); border-color: var(--out-border); box-shadow: none; margin-left: auto; margin-right: 0; }
.msg-head { display: flex; gap: 10px; align-items: center; padding: 12px 16px 0; }
.msg-head .from { font-weight: 700; font-size: 13.5px; }
.msg-head .addr { color: var(--text-3); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.msg-head .when { margin-left: auto; color: var(--text-3); font-size: 12px; white-space: nowrap; align-self: flex-start; padding-top: 2px; }
.msg-body { padding: 10px 16px 14px 56px; overflow-wrap: anywhere; font: 14.5px/1.6 var(--read); }
.msg-body pre { white-space: pre-wrap; font: inherit; margin: 0; max-width: 72ch; }
.msg-body iframe { width: 100%; border: 0; display: block; min-height: 40px; background: #fff; border-radius: 8px; }
/* HTML email is shown as a white sheet (most are designed for white); padding lives inside the frame */
.msg-body.html { padding: 6px 14px 14px; }
.msg-body.html iframe { box-shadow: inset 0 0 0 1px var(--border); }
.msg-body.html .quote-toggle { margin-left: 0; }
@media (prefers-color-scheme: dark) { .msg-body.html iframe { box-shadow: 0 0 0 1px var(--border-strong); } }
.quote-toggle { margin-top: 8px; margin-left: -10px; }
.attachments { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 16px 14px 56px; }
.attachment {
  display: inline-flex; gap: 7px; align-items: center; padding: 6px 11px; border: 1px solid var(--border);
  border-radius: var(--radius-sm); background: var(--surface); font-size: 12.5px; text-decoration: none; color: var(--text); font-weight: 500;
}
.attachment:hover { border-color: var(--ochre); color: var(--text); }
.attachment svg { color: var(--text-3); width: 14px; height: 14px; }
.attachment button { border: 0; background: none; cursor: pointer; color: var(--text-3); padding: 0; display: inline-flex; }
.attachment button:hover { color: var(--brick); }
.note-item { background: var(--note); border: 1px dashed var(--note-border); border-radius: 12px; padding: 11px 16px 12px; margin-right: auto; }
.note-item .note-head { font-size: 12px; color: var(--ochre-text); margin-bottom: 4px; font-weight: 700; display: flex; gap: 6px; align-items: center; }
.note-item .note-head svg { width: 13px; height: 13px; }
.note-item .note-body { white-space: pre-wrap; font: 14px/1.55 var(--read); }
.event-item { font-size: 12px; color: var(--text-3); display: flex; align-items: center; gap: 10px; align-self: center; }
.event-item::before, .event-item::after { content: ""; height: 1px; width: 36px; background: var(--border); }

.composer { border-top: 1px solid var(--border); background: var(--surface); padding: 12px 22px 16px; }
.composer-box { border: 1px solid var(--border-strong); border-radius: 12px; background: var(--surface); transition: border-color .15s, box-shadow .15s; max-width: 900px; }
.composer-box:focus-within { border-color: var(--ochre); box-shadow: 0 0 0 3px var(--ochre-soft); }
.composer.note-mode .composer-box { background: var(--note); border-color: var(--note-border); border-style: dashed; }
.composer.note-mode .composer-box:focus-within { box-shadow: 0 0 0 3px var(--ochre-soft); }
.composer-tabs { display: flex; gap: 2px; padding: 6px 6px 0; align-items: center; }
.composer-tabs .to { margin-left: auto; padding-right: 8px; font-size: 12px; color: var(--text-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tab { white-space: nowrap; border: 0; background: none; padding: 6px 11px; border-radius: 6px; color: var(--text-3); font: 600 12.5px var(--ui); cursor: pointer; }
.tab:hover { color: var(--text); background: var(--hover); }
.tab.active { color: var(--text); background: var(--sunken); }
.composer textarea {
  display: block; width: 100%; border: 0; background: transparent; outline: none; resize: none;
  padding: 10px 14px 6px; min-height: 120px; max-height: 42vh; font: 14.5px/1.6 var(--read); color: var(--text);
}
.composer textarea::placeholder { color: var(--text-3); }
.composer-bar { display: flex; gap: 4px; align-items: center; padding: 8px; flex-wrap: wrap; row-gap: 8px; }
@media (max-width: 1500px) { .composer-bar .btn kbd { display: none; } }
.composer-bar .grow { flex: 1; }
.composer-bar .send-group { margin-left: auto; }
.pending-files { display: flex; gap: 6px; flex-wrap: wrap; padding: 0 12px; }
.ai-row { display: flex; gap: 8px; padding: 4px 10px 6px; }

/* ---------- Customer panel ---------- */
.customer { width: 352px; flex: none; border-left: 1px solid var(--border); background: var(--panel); overflow-y: auto; }
.cust-card { padding: 18px 18px 16px; border-bottom: 1px solid var(--border); }
.cust-card h3 { margin: 0 0 12px; font: 700 13px var(--ui); color: var(--text); display: flex; align-items: center; gap: 8px; }
.cust-card h3 .n { color: var(--text-3); font-weight: 500; }
.cust-card h3 a { margin-left: auto; font-weight: 600; font-size: 12px; display: inline-flex; gap: 4px; align-items: center; text-decoration: none; }
.cust-id { display: flex; gap: 12px; align-items: center; }
.cust-id .avatar { width: 44px; height: 44px; font-size: 15px; background: var(--teal); color: var(--on-teal); }
.cust-name { font: 700 17px/1.25 var(--ui); }
.cust-meta { font-size: 12.5px; color: var(--text-3); overflow-wrap: anywhere; }
.stats { display: grid; grid-template-columns: repeat(3, 1fr); margin-top: 14px; border: 1px solid var(--border); border-radius: var(--radius); background: var(--surface); }
.stat { padding: 9px 10px; }
.stat + .stat { border-left: 1px solid var(--border); }
.stat b { display: block; font-size: 15px; font-weight: 700; }
.stat span { font-size: 11.5px; color: var(--text-3); }
.tags { display: flex; gap: 5px; flex-wrap: wrap; margin-top: 12px; }
.order { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); margin-bottom: 10px; overflow: hidden; transition: border-color .15s, box-shadow .15s; }
.order:hover { border-color: var(--border-strong); }
.order[open] { box-shadow: var(--shadow-sm); }
.order summary { list-style: none; cursor: pointer; padding: 11px 13px; display: grid; gap: 6px; }
.order summary::-webkit-details-marker { display: none; }
.order .o-top { display: flex; align-items: baseline; gap: 8px; }
.order .o-top b { font-size: 14px; }
.order .o-top .total { margin-left: auto; font-weight: 700; }
.order .o-badges { display: flex; gap: 5px; flex-wrap: wrap; }
.order-body { padding: 12px 13px 13px; display: grid; gap: 12px; border-top: 1px solid var(--border); }
.line { display: flex; gap: 10px; align-items: center; font-size: 13px; }
.line img, .line .ph { width: 42px; height: 42px; border-radius: 7px; object-fit: cover; background: var(--sunken); flex: none; border: 1px solid var(--border); }
.line .qty { color: var(--text-3); margin-left: auto; white-space: nowrap; font-weight: 600; }
.sub-label { font-size: 11.5px; font-weight: 700; color: var(--text-3); margin-bottom: 3px; }
.track { font-size: 13px; display: grid; gap: 4px; }
.addr-block { font: 13px/1.45 var(--read); color: var(--text-2); white-space: pre-line; }
.order-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.history a { display: flex; gap: 8px; align-items: center; padding: 7px 8px; margin: 0 -8px; border-radius: 6px; text-decoration: none; color: var(--text); font-size: 13px; }
.history a:hover { background: var(--hover); color: var(--text); }
.history a span.s { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.notice { padding: 11px 13px; border-radius: var(--radius-sm); background: var(--sunken); color: var(--text-2); font-size: 13px; line-height: 1.45; }
.notice.bad { background: var(--brick-soft); color: var(--brick); }
.notice.info { background: var(--ochre-soft); color: var(--ochre-text); }
.demo-flag { display: inline-flex; align-items: center; gap: 6px; font-size: 11.5px; font-weight: 700; color: var(--ochre-text); background: var(--ochre-soft); border-radius: 999px; padding: 2px 9px; margin-bottom: 12px; }
.sheet-close { display: none; }
.crumb-customer { background: none; border: 0; padding: 0; font: inherit; color: inherit; cursor: default; }

/* ---------- Pages (shipping, settings) ---------- */
.page { flex: 1; overflow-y: auto; min-width: 0; background: var(--panel); }
.page-head { background: var(--bg); border-bottom: 1px solid var(--border); }
.page-head .inner { max-width: 1200px; margin: 0 auto; padding: 24px 28px 0; }
.page h1 { font: 700 24px/1.2 var(--ui); margin: 0 0 4px; letter-spacing: -.015em; }
.page .sub { color: var(--text-2); margin: 0 0 18px; font-family: var(--read); }
.page-inner { max-width: 1200px; margin: 0 auto; padding: 22px 28px 64px; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 20px; margin-bottom: 16px; box-shadow: var(--shadow-sm); }
.card h2 { font: 700 15.5px var(--ui); margin: 0 0 4px; }
.card > p.muted { margin: 0 0 16px; font-size: 13px; font-family: var(--read); }
.card h3.section { font: 700 13px var(--ui); margin: 20px 0 10px; color: var(--text); }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; }
.grid4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.stack { display: grid; gap: 12px; }
.integration { display: flex; gap: 14px; align-items: center; padding: 14px 0; border-bottom: 1px solid var(--border); }
.integration:last-child { border-bottom: 0; padding-bottom: 2px; }
.integration .logo { width: 38px; height: 38px; border-radius: 9px; display: grid; place-items: center; background: var(--sunken); color: var(--text-2); flex: none; position: relative; }
.integration .logo svg { width: 19px; height: 19px; }
.integration .logo .dot { position: absolute; right: -2px; bottom: -2px; border: 2px solid var(--surface); width: 12px; height: 12px; }
.integration .name { font-weight: 700; }
.integration .info { flex: 1; min-width: 0; font-size: 13px; }
.dot { width: 9px; height: 9px; border-radius: 50%; background: var(--stone); flex: none; }
.dot.on { background: #2f9b4f; }
.dot.err { background: var(--brick); }
table.tbl { width: 100%; border-collapse: collapse; font-size: 13px; }
.tbl th { text-align: left; font-weight: 700; color: var(--text-3); font-size: 12px; padding: 10px; border-bottom: 1px solid var(--border); white-space: nowrap; }
.tbl td { padding: 11px 10px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl tbody tr:hover td { background: var(--hover); }
.tbl-wrap { overflow-x: auto; }

.ship-layout { display: grid; grid-template-columns: 360px 1fr; gap: 18px; align-items: start; }
.ship-list { position: sticky; top: 16px; padding: 0; overflow: hidden; }
.ship-list .head { padding: 14px; border-bottom: 1px solid var(--border); display: grid; gap: 10px; }
.ship-list .head h2 { margin: 0; }
.ship-orders { max-height: calc(100dvh - 300px); overflow-y: auto; padding: 6px; }
.ship-orders .o-row { padding: 10px 12px; border-radius: var(--radius-sm); cursor: pointer; display: grid; gap: 3px; position: relative; }
.ship-orders .o-row:hover { background: var(--hover); }
.ship-orders .o-row.active { background: var(--select); box-shadow: inset 0 0 0 1px var(--note-border); }
.parcel { display: grid; grid-template-columns: 1.7fr repeat(4, 1fr) 30px; gap: 10px; align-items: end; padding: 12px 0; border-top: 1px solid var(--border); }
.rates { display: grid; gap: 8px; }
.rule-line { display: grid; grid-template-columns: 44px 1.3fr 1fr 1.4fr 30px; gap: 8px; align-items: center; }
.rule-word { font-size: 12px; font-weight: 700; color: var(--ochre-text); text-transform: uppercase; letter-spacing: .06em; }
/* Phone: "IF ✕" on top, the two pickers side by side, the value full width */
@media (max-width: 760px) {
  .rule-line { grid-template-columns: 1fr 1fr; }
  .rule-line > .rule-word { grid-row: 1; grid-column: 1; }
  .rule-line > :last-child { grid-row: 1; grid-column: 2; justify-self: end; }
  .rule-line > :nth-child(4) { grid-column: 1 / -1; }
  .rule-line > span:nth-child(4):empty { display: none; }
}
.rule-head { display: flex; gap: 10px; align-items: center; }
.rule-head > .input:first-child { flex: 1; min-width: 0; }
@media (max-width: 760px) {
  .rule-head { flex-wrap: wrap; row-gap: 8px; }
  .rule-head > .input:first-child { flex-basis: 100%; }
}
.macro-row { display: grid; gap: 10px; padding: 16px 0; border-top: 1px solid var(--border); }
.macro-row:first-child { border-top: 0; padding-top: 4px; }
.rate {
  display: flex; gap: 14px; align-items: center; padding: 12px 14px; border: 1px solid var(--border);
  border-radius: var(--radius); cursor: pointer; background: var(--surface); transition: border-color .15s, box-shadow .15s;
}
.rate:hover { border-color: var(--border-strong); }
.rate .radio { width: 18px; height: 18px; border-radius: 50%; border: 2px solid var(--border-strong); flex: none; display: grid; place-items: center; }
.rate.sel { border-color: var(--ochre); box-shadow: 0 0 0 3px var(--ochre-soft); }
.rate.sel .radio { border-color: var(--ochre); }
.rate.sel .radio::after { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--ochre); }
.rate .price { margin-left: auto; font-weight: 800; font-size: 16px; }
.rate .list { color: var(--text-3); text-decoration: line-through; font-size: 12px; margin-left: 6px; font-weight: 400; }
.buy-bar { display: flex; gap: 12px; align-items: center; justify-content: flex-end; padding-top: 16px; margin-top: 4px; border-top: 1px solid var(--border); flex-wrap: wrap; }
.success-card { border-color: transparent; background: var(--teal); color: var(--on-teal); }
.success-card h2 { color: #fff; }
.success-card a:not(.btn) { color: var(--ochre); }
.success-card .tn { font: 700 20px ui-monospace, "SF Mono", Menlo, monospace; letter-spacing: .02em; }
.tabs-line { display: flex; gap: 2px; }
.tabs-line .tab { border-radius: 0; padding: 10px 14px 11px; border-bottom: 2px solid transparent; text-decoration: none; font-size: 13.5px; }
.tabs-line .tab:hover { background: none; }
.tabs-line .tab.active { background: none; border-bottom-color: var(--ochre); color: var(--text); }

/* ---------- Login ---------- */
.login-wrap { min-height: 100dvh; display: grid; place-items: center; padding: 16px; background: var(--teal); position: relative; overflow: hidden; }
.login-wrap::before {
  content: ""; position: absolute; inset: -20%; opacity: .08; pointer-events: none;
  background-image: radial-gradient(circle, var(--on-teal) 0 1.2px, transparent 1.7px); background-size: 9px 9px;
}
.login-card { position: relative; background: var(--surface); border-radius: 16px; padding: 40px 34px 30px; width: 100%; max-width: 400px; box-shadow: 0 30px 80px -20px rgba(0, 0, 0, .5); text-align: center; }
.login-card .word { font: 400 30px/1 var(--display); text-transform: uppercase; color: var(--teal); letter-spacing: .02em; }
@media (prefers-color-scheme: dark) { .login-card .word { color: var(--on-teal); } }
.login-card .sub { font: 700 11px var(--ui); letter-spacing: .26em; text-transform: uppercase; color: var(--ochre-text); margin-top: 8px; }
.login-card p { color: var(--text-2); margin: 24px 0 22px; font-family: var(--read); }
.login-card .btn { width: 100%; height: 44px; font-size: 14.5px; }
.login-card .fine { font-size: 12px; color: var(--text-3); margin: 16px 0 0; }

/* ---------- Toasts & menus ---------- */
#toasts { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); display: grid; gap: 8px; z-index: 100; width: max-content; max-width: calc(100vw - 32px); }
.toast { display: flex; gap: 10px; align-items: center; background: var(--teal); color: var(--on-teal); padding: 11px 16px; border-radius: 10px; box-shadow: var(--shadow); font-size: 13.5px; font-weight: 500; animation: pop .25s var(--ease); }
.toast svg { width: 16px; height: 16px; color: var(--ochre); flex: none; }
.toast.err { background: var(--brick); color: #fff; }
.toast.err svg { color: #fff; }
@keyframes sheet { from { transform: translateY(24px); opacity: 0; } }
@keyframes pop { from { transform: translateY(8px) scale(.98); opacity: 0; } }
.menu { position: relative; }
.menu-pop {
  position: absolute; bottom: calc(100% + 8px); left: 0; z-index: 20; background: var(--surface); border: 1px solid var(--border);
  border-radius: 12px; box-shadow: var(--shadow); width: 320px; max-height: 340px; overflow-y: auto; padding: 8px;
  animation: pop .18s var(--ease);
}
.menu-pop button { display: block; width: 100%; text-align: left; border: 0; background: none; padding: 9px 10px; border-radius: 7px; cursor: pointer; font-weight: 600; font-size: 13px; }
.menu-pop button:hover, .menu-pop button:focus-visible { background: var(--hover); }
.menu-pop button small { display: block; color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-weight: 400; font-family: var(--read); margin-top: 1px; }
.back-btn { display: none; }
.spinner { width: 16px; height: 16px; border: 2px solid currentColor; border-right-color: transparent; border-radius: 50%; animation: spin .7s linear infinite; display: inline-block; vertical-align: middle; opacity: .7; }
@keyframes spin { to { transform: rotate(360deg); } }
.loading { padding: 40px; display: grid; place-items: center; color: var(--text-3); }
.fade-in { animation: fade .22s var(--ease); }
@keyframes fade { from { opacity: 0; transform: translateY(4px); } }

/* ---------- Shipping: queue, slideout, scan ---------- */
.page-inner.wide { max-width: 1400px; }
.view-chips { display: flex; gap: 6px; flex-wrap: wrap; }
.view-chip {
  display: inline-flex; align-items: center; gap: 7px; height: 32px; padding: 0 12px; border-radius: 999px;
  border: 1px solid var(--border-strong); background: var(--surface); color: var(--text-2); font: 600 13px var(--ui); cursor: pointer;
}
.view-chip:hover { color: var(--text); border-color: var(--text-3); }
.view-chip .n { font-size: 11.5px; min-width: 18px; padding: 0 5px; border-radius: 999px; background: var(--sunken); color: var(--text-2); text-align: center; }
.view-chip.active { background: var(--teal); border-color: var(--teal); color: var(--on-teal); }
.view-chip.active .n { background: var(--ochre); color: var(--teal-ink); }
.table-card { padding: 0; overflow: hidden; }
.tbl.queue th { background: var(--panel); position: sticky; top: 0; z-index: 1; }
.tbl.queue td, .tbl.queue th { padding: 10px 12px; }
.tbl .chk { width: 34px; padding-right: 0; }
.tbl .chk input { accent-color: var(--ochre); width: 16px; height: 16px; }
.tbl .num { text-align: right; white-space: nowrap; }
.tbl tr.click { cursor: pointer; }
.tbl tr.sel td { background: var(--select); }
.tbl td.flags { white-space: nowrap; }
.tbl td.flags .badge + .badge { margin-left: 4px; }
.cell-box { max-width: 190px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bulk-bar.card { display: flex; align-items: center; gap: 10px; padding: 10px 14px; margin-bottom: 12px; position: sticky; top: 8px; z-index: 5; box-shadow: var(--shadow); }
.progress { height: 6px; border-radius: 6px; background: var(--sunken); margin: 12px 0 8px; overflow: hidden; }
.progress i { display: block; height: 100%; background: var(--ochre); transition: width .3s var(--ease); }

.slideout { position: fixed; inset: 0; z-index: 40; }
.slide-scrim { position: absolute; inset: 0; background: rgba(20, 30, 30, .32); animation: fade .2s var(--ease); }
.slide-panel {
  position: absolute; top: 0; right: 0; bottom: 0; width: min(760px, 100vw); background: var(--bg); box-shadow: var(--shadow);
  display: flex; flex-direction: column; animation: slidein .25s var(--ease);
}
@keyframes slidein { from { transform: translateX(32px); opacity: 0; } }
.slide-head { display: flex; align-items: center; justify-content: space-between; padding: 14px 20px; border-bottom: 1px solid var(--border); }
.slide-head h2 { margin: 0; font: 700 18px var(--ui); }
.slide-body { overflow-y: auto; padding: 16px 20px 40px; flex: 1; }
.slide-summary { border-bottom: 1px solid var(--border); padding-bottom: 14px; }
.paid-line { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 12px; padding: 12px 14px; border-radius: var(--radius); background: var(--panel); border: 1px solid var(--border); }
.paid-line .lbl { font-size: 11.5px; color: var(--text-3); font-weight: 600; }
.paid-line b { font-size: 15px; }
.rates-card { margin-top: 18px; padding-top: 16px; border-top: 1px solid var(--border); }
.rate .price-col { margin-left: auto; text-align: right; }
.rate .price-col .price { margin-left: 0; }
.margin { font-size: 12px; font-weight: 700; font-variant-numeric: tabular-nums; }
.margin.pos, .pos { color: #2c7a43; }
.margin.neg, .neg { color: var(--brick); }
@media (prefers-color-scheme: dark) { .margin.pos, .pos { color: #7fd398; } }

.scan-layout { display: grid; gap: 16px; max-width: 900px; }
.scan-input { height: 52px; font-size: 20px !important; letter-spacing: .02em; }
.scan-items { display: grid; gap: 6px; margin-top: 14px; }
.scan-item { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border: 1px solid var(--border); border-radius: var(--radius); background: var(--surface); }
.scan-item img, .scan-item .ph { width: 44px; height: 44px; border-radius: 7px; object-fit: cover; background: var(--sunken); flex: none; }
.scan-item .tick { width: 26px; height: 26px; border-radius: 50%; border: 2px solid var(--border-strong); display: grid; place-items: center; flex: none; }
.scan-item.done { border-color: #9fd3ac; background: var(--mint-soft); }
.scan-item.done .tick { background: #2c7a43; border-color: #2c7a43; color: #fff; }
.scan-item .count { font: 800 18px var(--ui); font-variant-numeric: tabular-nums; min-width: 56px; text-align: right; }
.btn.big { height: 46px; padding: 0 20px; font-size: 15px; }

/* ---------- Analytics ---------- */
.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.kpi { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 14px 16px; box-shadow: var(--shadow-sm); }
.kpi-label { font-size: 12.5px; font-weight: 600; color: var(--text-2); }
.kpi-value { font: 800 24px/1.2 var(--ui); margin-top: 4px; font-variant-numeric: tabular-nums; }
.kpi-sub { font-size: 12px; color: var(--text-3); margin-top: 3px; }
.delta { font-weight: 700; color: var(--text-3); white-space: nowrap; }
.delta.up { color: #2c7a43; } .delta.down { color: var(--brick); }
@media (prefers-color-scheme: dark) { .delta.up { color: #7fd398; } }
.analytics-h { font: 700 17px var(--ui); margin: 8px 0 0; }
.analytics-2 { gap: 16px; align-items: start; }
.analytics-2 .card { margin: 0; }
:root { --c1: #00897d; --c2: #b97a14; --chart-grid: #ebe6e0; }
@media (prefers-color-scheme: dark) { :root { --c1: #00a092; --c2: #c4861c; --chart-grid: #2f2b27; } }
.chart-wrap { position: relative; margin-top: 10px; }
.chart { width: 100%; height: auto; display: block; overflow: visible; }
.chart .grid { stroke: var(--chart-grid); stroke-width: 1; }
.chart .base { stroke: var(--border-strong); stroke-width: 1; }
.chart .axis { fill: var(--text-3); font: 9.5px var(--ui); }
.chart .s1, .sw.s1 { fill: var(--c1); background: var(--c1); }
.chart .s2, .sw.s2 { fill: var(--c2); background: var(--c2); }
.chart .hit { fill: transparent; cursor: default; outline: none; }
.chart .hit:hover, .chart .hit:focus { fill: var(--text); fill-opacity: .04; }
.sw { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }
.legend { font-size: 12.5px; color: var(--text-2); margin-right: 10px; white-space: nowrap; }
.chart-tip { position: absolute; width: 190px; background: var(--surface); border: 1px solid var(--border); box-shadow: var(--shadow); border-radius: 8px; padding: 8px 10px; font-size: 12.5px; pointer-events: none; display: grid; gap: 3px; }
.hbars { display: grid; gap: 8px; margin-top: 8px; }
.hbar-row { display: grid; grid-template-columns: minmax(120px, 1.2fr) 2fr auto auto; gap: 10px; align-items: center; font-size: 13px; }
.hbar-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.hbar-track { display: flex; align-items: center; gap: 6px; }
.hbar-track i { display: block; height: 14px; min-width: 2px; border-radius: 0 4px 4px 0; background: var(--c1); }
.hbar-track span { font-weight: 700; font-variant-numeric: tabular-nums; }


/* ---------- Support: statuses, tags, priority ---------- */
.badge.st-open { background: #e3eeec; color: var(--teal); }
.badge.st-in_progress { background: var(--ochre-soft); color: var(--ochre-text); }
.badge.st-snoozed { background: #ebe7f3; color: #5a4b85; }
.badge.st-closed, .badge.st-archived, .badge.st-deleted { background: var(--sunken); color: var(--text-3); }
.badge.st-spam { background: var(--brick-soft); color: var(--brick); }
@media (prefers-color-scheme: dark) {
  .badge.st-open { background: #1f3433; color: #9fd0c8; }
  .badge.st-snoozed { background: #2a2538; color: #c2b6e6; }
}
.status-pill {
  display: inline-flex; align-items: center; gap: 6px; height: 30px; padding: 0 10px 0 11px; border-radius: 999px; border: 0;
  font: 600 12.5px var(--ui); cursor: pointer; background: var(--sunken); color: var(--text-2);
}
.status-pill svg { width: 14px; height: 14px; }
.status-pill svg:last-child { width: 12px; height: 12px; opacity: .7; }
.status-pill.st-open { background: #e3eeec; color: var(--teal); }
.status-pill.st-in_progress { background: var(--ochre-soft); color: var(--ochre-text); }
.status-pill.st-snoozed { background: #ebe7f3; color: #5a4b85; }
.status-pill.st-spam { background: var(--brick-soft); color: var(--brick); }
@media (prefers-color-scheme: dark) {
  .status-pill.st-open { background: #1f3433; color: #9fd0c8; }
  .status-pill.st-snoozed { background: #2a2538; color: #c2b6e6; }
}
.prio { display: inline-flex; align-items: center; gap: 3px; font: 700 11px var(--ui); margin-right: 6px; vertical-align: 1px; }
.prio svg { width: 12px; height: 12px; }
.prio.p-urgent, .p-urgent { color: var(--brick); }
.prio.p-high, .p-high { color: var(--ochre-text); }
.prio.p-low { color: var(--text-3); }
.tag-chip {
  display: inline-flex; align-items: center; gap: 4px; height: 20px; padding: 0 7px; border-radius: 5px; font-size: 11.5px; font-weight: 600;
  background: var(--surface); color: var(--text-2); border: 1px solid var(--border); white-space: nowrap; max-width: 140px; overflow: hidden; text-overflow: ellipsis;
}
.tag-chip.more { color: var(--text-3); }
.tag-chip button { border: 0; background: none; padding: 0; color: var(--text-3); cursor: pointer; display: inline-flex; }
.tag-chip button:hover { color: var(--brick); }
.tag-chip button svg { width: 11px; height: 11px; }
.tag-chip.add { cursor: pointer; border-style: dashed; color: var(--text-3); }
.tag-chip.add:hover { color: var(--text); border-color: var(--text-3); }
.tag-chip.add svg { width: 12px; height: 12px; }
.tag-wrap { display: flex; flex-wrap: wrap; gap: 4px; }
.t-row .subj { display: flex; align-items: baseline; min-width: 0; }
.t-row .subj > span:last-child { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.t-row .meta { flex-wrap: wrap; row-gap: 4px; }
.t-row .meta .count { margin-left: auto; display: inline-flex; align-items: center; gap: 3px; }
.t-row .meta .count::before { content: ""; width: 11px; height: 9px; border: 1.5px solid currentColor; border-radius: 3px; opacity: .7; }

/* List head */
.title-actions { margin-left: auto; display: inline-flex; gap: 2px; }
.list-head .title-row .title-actions .btn { margin-left: 0; }
.btn.on { background: var(--sunken); color: var(--text); }
.filter-bar { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; }
.input.sm, select.input.sm { height: 30px; min-height: 30px; padding: 3px 26px 3px 8px; font-size: 12.5px; }
.load-more { display: flex; margin: 8px auto 0; }

/* Popovers & modal */
.pop {
  position: fixed; z-index: 60; background: var(--surface); border: 1px solid var(--border); border-radius: 12px;
  box-shadow: var(--shadow); padding: 6px; max-height: min(440px, calc(100vh - 24px)); overflow-y: auto; animation: pop .16s var(--ease);
}
.pop hr { border: 0; border-top: 1px solid var(--border); margin: 6px 2px; }
.pop-pad { padding: 6px; }
.pop-head { font: 700 10.5px var(--ui); text-transform: uppercase; letter-spacing: .12em; color: var(--text-3); padding: 8px 10px 4px; }
.pop-list button {
  display: flex; align-items: center; gap: 9px; width: 100%; text-align: left; border: 0; background: none; padding: 8px 10px; border-radius: 7px;
  cursor: pointer; font: 500 13px var(--ui); color: var(--text);
}
.pop-list button svg { width: 15px; height: 15px; color: var(--text-3); }
.pop-list button > span { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pop-list button kbd { margin-left: auto; color: var(--text-3); opacity: 1; border-color: var(--border-strong); font-weight: 500; }
.pop-list button:hover, .pop-list button:focus-visible { background: var(--hover); outline: none; }
.pop-list button.on { font-weight: 700; }
.pop-list button.on svg { color: var(--ochre-text); }
.pop-list button.danger, .pop-list button.danger svg { color: var(--brick); }
.pop-list button:disabled { opacity: .45; cursor: default; }
.tag-list .tick { width: 16px; height: 16px; border-radius: 4px; border: 1.5px solid var(--border-strong); display: grid; place-items: center; flex: none; color: transparent; }
.tag-list .tick svg { width: 11px; height: 11px; stroke-width: 3; }
.tag-list button.on .tick { background: var(--ochre); border-color: var(--ochre); color: var(--teal-ink); }
.tag-list button.on .tick svg { color: var(--teal-ink); }
.modal { position: fixed; inset: 0; z-index: 50; display: grid; place-items: center; padding: 12px; }
.modal .slide-scrim { background: rgba(10, 16, 16, .5); }
.modal-panel {
  position: relative; background: var(--bg); border-radius: 14px; box-shadow: var(--shadow); max-height: calc(100vh - 24px);
  display: flex; flex-direction: column; animation: pop .2s var(--ease);
}
.modal-head { display: flex; align-items: center; justify-content: space-between; padding: 14px 18px; border-bottom: 1px solid var(--border); }
.modal-head h2 { margin: 0; font: 700 17px var(--ui); }
.modal-body { padding: 16px 18px 18px; overflow-y: auto; }
.toast-action { margin-left: 8px; border: 0; background: var(--ochre); color: var(--teal-ink); font: 700 12.5px var(--ui); padding: 5px 10px; border-radius: 6px; cursor: pointer; }
.linkish { border: 0; background: none; padding: 0; color: var(--ochre-text); font: 600 12px var(--ui); cursor: pointer; }

/* Conversation head */
.convo-head h2 { cursor: text; border-radius: 6px; }
.convo-head h2:hover { background: var(--hover); box-shadow: 0 0 0 4px var(--hover); }
.subject-edit { font: 700 17px var(--ui); height: 34px; }
.thread-subject { display: flex; align-items: center; gap: 8px; font: 700 13px var(--ui); color: var(--text-2); padding: 6px 2px 0; border-top: 1px solid var(--border); margin-top: 6px; padding-top: 14px; }
.thread-subject svg { color: var(--text-3); width: 15px; height: 15px; }
.collapsed { display: grid; gap: 0; }
.collapsed .msg { border-bottom-left-radius: 0; border-bottom-right-radius: 0; }
.collapsed-btn {
  display: flex; align-items: center; gap: 10px; justify-content: center; width: 100%; border: 1px solid var(--border); border-top: 0;
  background: repeating-linear-gradient(180deg, var(--panel) 0 5px, var(--surface) 5px 6px); color: var(--text-2);
  padding: 10px; border-radius: 0 0 12px 12px; font: 600 12.5px var(--ui); cursor: pointer;
}
.collapsed-btn:hover { color: var(--text); }
.collapsed-btn .n { min-width: 24px; height: 24px; border-radius: 50%; background: var(--teal); color: var(--on-teal); display: inline-grid; place-items: center; font-size: 11.5px; }
.mention { color: var(--ochre-text); font-weight: 700; }

/* Composer */
.composer-tabs { flex-wrap: wrap; }
.composer-tabs .tab { display: inline-flex; align-items: center; gap: 5px; }
.composer-tabs .tab svg { width: 14px; height: 14px; }
.composer-tabs .to { border: 0; background: none; cursor: pointer; max-width: 50%; display: inline-flex; gap: 6px; align-items: center; font: 12px var(--ui); color: var(--text-3); }
.composer-tabs .to svg { width: 13px; height: 13px; }
.composer-tabs .to .edit { color: var(--ochre-text); font-weight: 600; }
.composer-tabs .to:hover { color: var(--text); }
.rcpt { display: grid; gap: 0; padding: 4px 12px 0; }
.rcpt label { display: flex; align-items: center; gap: 8px; border-bottom: 1px solid var(--border); padding: 3px 0; font-size: 12.5px; color: var(--text-3); }
.rcpt label span { width: 30px; font-weight: 600; }
.rcpt-in { flex: 1; border: 0; background: none; outline: none; padding: 5px 0; font: 13.5px var(--read); color: var(--text); }
.rte-bar { display: flex; gap: 1px; padding: 4px 8px 0; align-items: center; flex-wrap: wrap; }
.rte-bar .sep, .composer-bar .sep { width: 1px; height: 18px; background: var(--border); margin: 0 4px; }
.tb { border: 0; background: none; height: 28px; min-width: 28px; display: inline-flex; align-items: center; justify-content: center; gap: 5px; border-radius: 6px; color: var(--text-2); cursor: pointer; padding: 0 6px; font: 600 12.5px var(--ui); }
.tb svg { width: 15px; height: 15px; }
.tb:hover { background: var(--hover); color: var(--text); }
.rte {
  padding: 8px 14px 8px; min-height: 120px; max-height: 42vh; overflow-y: auto; outline: none; font: 14.5px/1.6 var(--read); color: var(--text);
  overflow-wrap: anywhere;
}
.rte p { margin: 0 0 .7em; }
.rte ul, .rte ol { margin: 0 0 .7em; padding-left: 1.4em; }
.rte:empty::before { content: attr(data-placeholder); color: var(--text-3); pointer-events: none; }
.composer.sending .composer-box { opacity: .6; }
.automations { display: flex; gap: 6px; flex-wrap: wrap; padding: 0 12px; align-items: center; }
.automations:empty { display: none; }
.auto-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; padding: 3px 8px; border-radius: 6px; background: var(--ochre-soft); color: var(--ochre-text); font-weight: 600; }
.auto-chip svg { width: 12px; height: 12px; }
.auto-chip button { border: 0; background: none; padding: 0; color: inherit; cursor: pointer; display: inline-flex; }
.split { display: inline-flex; }
.split .split-main { border-top-right-radius: 0; border-bottom-right-radius: 0; }
.split .split-more { border-top-left-radius: 0; border-bottom-left-radius: 0; border-left: 0; width: 28px; }
.split .split-more svg { width: 13px; height: 13px; }
.new-email .composer-box { max-width: none; }
.new-email .rte { min-height: 200px; }

/* Macro picker */
.macro-picker { display: grid; grid-template-columns: 280px 1fr; gap: 16px; min-height: 420px; }
.macro-left { display: flex; flex-direction: column; gap: 8px; min-height: 0; }
.macro-list { flex: 1; overflow-y: auto; max-height: 52vh; display: grid; align-content: start; gap: 1px; }
.macro-list button { display: flex; align-items: center; gap: 8px; text-align: left; border: 0; background: none; padding: 8px 10px; border-radius: 7px; cursor: pointer; font: 600 13px var(--ui); color: var(--text); }
.macro-list button b { flex: 1; font-weight: 600; }
.macro-list button:hover, .macro-list button:focus-visible { background: var(--hover); outline: none; }
.macro-list button.on { background: var(--select); box-shadow: inset 0 0 0 1px var(--note-border); }
.macro-list .auto { display: inline-flex; align-items: center; gap: 2px; font-size: 11px; color: var(--ochre-text); }
.macro-list .auto svg { width: 12px; height: 12px; }
.macro-right { display: flex; flex-direction: column; border-left: 1px solid var(--border); padding-left: 16px; min-width: 0; }
.macro-preview h3 { margin: 0 0 8px; font: 700 15px var(--ui); }
.macro-body { white-space: pre-wrap; font: 14px/1.6 var(--read); background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; max-height: 40vh; overflow-y: auto; }
.macro-actions { margin-top: 12px; display: grid; gap: 4px; }
.macro-actions svg { width: 13px; height: 13px; color: var(--ochre-text); vertical-align: -2px; }

/* Right pane */
.side-tabs { display: flex; gap: 2px; padding: 10px 14px 0; border-bottom: 1px solid var(--border); position: sticky; top: 0; background: var(--panel); z-index: 1; }
.side-tabs .tab { border-radius: 6px 6px 0 0; padding: 8px 12px; }
.side-tabs .tab.active { background: transparent; box-shadow: inset 0 -2px 0 var(--ochre); }
.kv { display: grid; grid-template-columns: 92px 1fr; align-items: center; gap: 8px; min-height: 32px; font-size: 13px; }
.kv .k { color: var(--text-3); font-size: 12.5px; }
.kv .v { min-width: 0; }
.kv.tags-row { align-items: start; padding-top: 6px; }
.kv-btn { display: inline-flex; align-items: center; gap: 6px; border: 0; background: none; padding: 4px 6px; margin-left: -6px; border-radius: 6px; cursor: pointer; font: 600 13px var(--ui); color: var(--text); max-width: 100%; }
.kv-btn:hover { background: var(--hover); }
.kv-btn svg { width: 13px; height: 13px; }
.kv-btn svg:last-child { color: var(--text-3); }
.avatar.xs { width: 20px; height: 20px; font-size: 9px; }
.ai-summary { margin: 0 0 10px; font: 13.5px/1.55 var(--read); color: var(--text); }
.activity { list-style: none; margin: 0; padding: 0; display: grid; gap: 12px; }
.activity li { display: grid; grid-template-columns: 18px 1fr; gap: 10px; font-size: 13px; }
.activity li svg { width: 15px; height: 15px; color: var(--text-3); margin-top: 2px; }
.merge-hint { display: flex; align-items: center; gap: 8px; justify-content: space-between; margin-bottom: 8px; }
.merge-list { display: grid; gap: 6px; max-height: 44vh; overflow-y: auto; }
.merge-row { padding: 10px 12px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface); }
.merge-row:has(input:checked) { border-color: var(--ochre); background: var(--select); }
.shortcuts { display: grid; grid-template-columns: 1fr 1fr; gap: 6px 28px; }
.shortcuts h3 { font: 700 12px var(--ui); text-transform: uppercase; letter-spacing: .12em; color: var(--text-3); margin: 10px 0 6px; }
.sc { display: flex; justify-content: space-between; align-items: center; padding: 5px 0; border-bottom: 1px solid var(--border); font-size: 13px; }
.sc kbd { margin-left: 3px; }

/* Sidebar: scrollable view list */
.nav-scroll { display: flex; flex-direction: column; gap: 1px; overflow-y: auto; min-height: 0; flex: 0 1 auto; margin: 0 -4px; padding: 0 4px; scrollbar-color: var(--teal-3) transparent; }
.nav-more { border: 0; background: none; cursor: pointer; font: inherit; width: 100%; text-align: left; opacity: .8; font-size: 12.5px; }
.nav-more svg { width: 14px !important; height: 14px !important; }
@media (max-width: 760px) {
  .nav-scroll { display: contents; }
  .macro-picker { grid-template-columns: 1fr; }
  .macro-right { border-left: 0; padding-left: 0; }
  .shortcuts { grid-template-columns: 1fr; }
  .composer-tabs .to { max-width: 100%; order: 5; padding: 4px 8px; }
  .rte { min-height: 64px; font-size: 16px; }
  .rte:focus { min-height: 140px; }
}
@media (max-width: 1240px) {
  .nav-more .label-long { display: none; }
  .nav-more { justify-content: center; }
}

.settings-nav { display: flex; gap: 4px; flex-wrap: wrap; padding-bottom: 12px; }
.settings-nav a { font: 600 12.5px var(--ui); color: var(--text-2); text-decoration: none; padding: 5px 10px; border-radius: 999px; border: 1px solid var(--border); background: var(--surface); }
.settings-nav a:hover { color: var(--text); border-color: var(--text-3); }
.card[id] { scroll-margin-top: 16px; }
details.macro-row > summary { cursor: pointer; list-style: none; display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
details.macro-row > summary::-webkit-details-marker { display: none; }
details.macro-row > summary svg { width: 13px; height: 13px; vertical-align: -2px; color: var(--ochre-text); }
.macro-row.off { opacity: .65; }
.rule-group { margin-bottom: 8px; }
.rule-group .section { display: flex; align-items: baseline; gap: 4px; }

.heat { display: grid; grid-template-columns: 34px repeat(24, minmax(0, 1fr)); gap: 2px; align-items: center; }
.heat i { display: block; aspect-ratio: 1; border-radius: 3px; background: color-mix(in srgb, var(--c1) calc(var(--a) * 100%), var(--sunken)); }
.heat-h { font-size: 9.5px; color: var(--text-3); white-space: nowrap; overflow: visible; }
.heat-d { font-size: 11px; color: var(--text-3); font-weight: 600; }

/* Shipping: quotes, box split */
.tbl td.quote { white-space: nowrap; min-width: 128px; }
.q-line { display: flex; gap: 6px; align-items: baseline; justify-content: space-between; }
.skel-inline { display: inline-block; width: 90px; height: 10px; border-radius: 6px; background: linear-gradient(90deg, var(--sunken), var(--hover), var(--sunken)); background-size: 200% 100%; animation: shimmer 1.2s linear infinite; }
.refreshing .rates { opacity: .55; transition: opacity .2s; }
.alloc { margin-top: 12px; padding: 14px; }
.alloc-tbl td, .alloc-tbl th { padding: 6px 8px; }
.alloc-item { display: flex; align-items: center; gap: 8px; min-width: 180px; }
.alloc-item img { width: 30px; height: 30px; border-radius: 6px; object-fit: cover; border: 1px solid var(--border); flex: none; }
.qty-in { width: 64px; height: 30px; min-height: 30px; text-align: right; padding: 3px 6px; }

.sidebar .dash-item { margin-bottom: 4px; }

textarea.grow-input { resize: none; overflow: hidden; min-height: 38px; line-height: 1.4; padding-top: 8px; padding-bottom: 8px; }

.preset-add { display: grid; grid-template-columns: 2fr 1fr repeat(4, 0.8fr) auto; gap: 10px; align-items: end; padding: 12px 0; border-top: 1px solid var(--border); }
@media (max-width: 760px) {
  .preset-add { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .preset-add > :nth-child(1) { grid-column: 1 / 4; }
  .preset-add > :nth-child(2) { grid-column: 4 / 5; }
  .preset-add > .btn { grid-column: 1 / -1; }
}


/* Packing memory */
.learned { margin-top: 12px; display: grid; gap: 8px; }
.learned-row { display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr) auto; gap: 12px; align-items: center; padding: 10px 0; border-top: 1px solid var(--border); }
.learned-row .what b { font-weight: 600; overflow-wrap: anywhere; }
@media (max-width: 760px) {
  .learned-row { grid-template-columns: minmax(0, 1fr) auto; }
  .learned-row .boxes { grid-column: 1 / -1; grid-row: 2; }
}

.tbl td.nowrap { white-space: nowrap; }

/* Customs */
.customs { margin-top: 12px; padding: 14px; }
.customs-tbl td, .customs-tbl th { padding: 6px 6px; vertical-align: middle; }
.customs-tbl .input { height: 32px; min-height: 32px; padding: 4px 8px; font-size: 13px; }
.customs-tbl td:first-child { min-width: 120px; max-width: 180px; }

/* Address checks */
.addr-check:empty { display: none; }
.addr-note { display: block; padding: 10px 12px; border-radius: var(--radius-sm); font-size: 13px; margin-bottom: 10px; background: var(--sunken); color: var(--text-2); }
.addr-note svg { width: 16px; height: 16px; margin-top: 1px; flex: none; }
.addr-note.good { background: var(--mint-soft); color: var(--mint-ink); }
.addr-note.warn { background: var(--ochre-soft); color: var(--ochre-text); }
.addr-note.bad { background: var(--brick-soft); color: var(--brick); }
.addr-note .suggest { display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: center; margin-top: 6px; color: var(--text); }
.addr-note .cand { justify-content: flex-start; text-align: left; height: auto; padding: 6px 10px; white-space: normal; color: var(--text); }
.addr-pill { display: inline-flex; align-items: center; gap: 3px; font-size: 11.5px; font-weight: 600; margin-top: 3px; white-space: nowrap; }
.addr-pill svg { width: 12px; height: 12px; }
.addr-pill.good { color: var(--mint-ink); }
.addr-pill.warn { color: var(--ochre-text); }
.addr-pill.bad { color: var(--brick); }

/* Team */
.team-list { display: grid; }
.team-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--border); flex-wrap: wrap; }
.team-row .who { flex: 1 1 180px; min-width: 0; display: grid; }
.team-row .who > * { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.team-row .rm-spacer { width: 0; }
.team-add { display: grid; grid-template-columns: 2fr 1.4fr minmax(100px, 1fr) auto; gap: 10px; margin-top: 12px; }
@media (max-width: 760px) {
  .team-row { gap: 8px 12px; }
  .team-row .who { flex-basis: calc(100% - 50px); }
  .team-row .badge { margin-left: 42px; }
  .team-row .btn { margin-left: auto; }
  .team-add { grid-template-columns: 1fr 1fr; }
  .team-add > :first-child { grid-column: 1 / -1; }
  .team-add > .btn { grid-column: 1 / -1; }
  .parcel > :first-child { grid-column: 1 / -1; }
}

/* ---------- Responsive ---------- */
@media (max-width: 1320px) {
  .customer { width: 312px; }
  .list-pane { width: 300px; }
}
/* Laptops: keep three panes; the rail collapses to icons with count dots */
@media (max-width: 1240px) {
  #app { grid-template-columns: 64px 1fr; }
  .sidebar { padding: 14px 8px 10px; align-items: center; }
  .sidebar .brand { padding: 0 0 18px; }
  .sidebar .brand .brand-logo { width: 40px; height: 40px; }
  .sidebar .brand .sub, .sidebar .nav-label, .sidebar .me .name, .sidebar .me button span, .sidebar .me > .avatar { display: none; }
  .sidebar .me button { width: 40px; height: 40px; justify-content: center; border-radius: var(--radius-sm); }
  .sidebar .me button:hover { background: var(--teal-2); }
  .sidebar .me button svg { width: 17px; height: 17px; }
  .sidebar .nav-label + .nav-item, .sidebar .nav-label { margin-top: 0; }
  .nav-item { width: 44px; height: 42px; padding: 0; justify-content: center; position: relative; margin-bottom: 4px; }
  .nav-item .label-long, .nav-item .label-short { display: none; }
  .nav-item .count { position: absolute; top: 3px; right: 1px; min-width: 17px; height: 16px; font-size: 10px; padding: 0 4px; margin: 0; }
  .me { border-top: 0; justify-content: center; padding: 8px 0 0; }
  .list-pane { width: 280px; }
  .customer { width: 296px; }
  .list-head { padding: 16px 12px 10px; }
  .list { padding: 6px 6px 16px; }
  .thread, .composer, .convo-head { padding-left: 16px; padding-right: 16px; }
  .msg-body, .attachments { padding-left: 16px; }
  .msg-head .avatar { display: none; }
  .ship-layout { grid-template-columns: 300px 1fr; }
}
@media (max-width: 1023px) {
  .detail { flex-direction: column; overflow-y: auto; }
  .convo { min-height: 72vh; }
  .customer { width: auto; border-left: 0; border-top: 1px solid var(--border); overflow: visible; }
  .ship-layout { grid-template-columns: 1fr; }
  .ship-list { position: static; }
  .ship-orders { max-height: 340px; }
}
@media (max-width: 1023px) {
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .analytics-2 { grid-template-columns: 1fr; }
}
@media (max-width: 760px) {
  body { font-size: 15px; }
  .slide-body { padding: 14px 14px 40px; }
  .paid-line { grid-template-columns: 1fr; }
  .hbar-row { grid-template-columns: 1fr 1.4fr auto; }
  .hbar-row .margin { display: none; }
  #app { grid-template-columns: 1fr; grid-template-rows: 1fr auto; }
  .sidebar {
    order: 2; flex-direction: row; justify-content: space-around; padding: 6px 4px calc(6px + env(safe-area-inset-bottom)); overflow-x: auto; gap: 0;
  }
  .sidebar .brand, .sidebar .nav-label, .sidebar .spacer, .sidebar .me, .nav-item.closed-view, .nav-item.ship-view { display: none; }
  .sidebar { align-items: stretch; }
  .nav-item { width: auto; height: auto; margin: 0; }
  .nav-item .label-short { display: inline; }
  .nav-item { flex-direction: column; gap: 3px; font-size: 10.5px; padding: 6px 8px; position: relative; min-width: 60px; text-align: center; }
  .nav-item .label-long { display: none; }
  .nav-item .count { position: absolute; top: 2px; right: 8px; min-width: 18px; height: 16px; font-size: 10px; margin: 0; padding: 0 4px; }
  .main { order: 1; }
  .list-pane { width: 100%; border-right: 0; }
  .main.has-ticket .list-pane { display: none; }
  .detail { flex-direction: column; overflow: hidden; }
  .convo { min-height: 0; height: 100%; }
  .customer { display: none; }
  .detail.show-customer .customer {
    display: block; position: fixed; inset: 0; z-index: 30; border: 0; overflow-y: auto;
    padding-bottom: env(safe-area-inset-bottom); animation: sheet .25s var(--ease);
  }
  .sheet-close { display: flex; position: sticky; top: 0; z-index: 2; background: var(--panel); border-bottom: 1px solid var(--border); padding: 10px 12px; }
  .crumb-customer { color: var(--ochre-text); text-decoration: underline; text-underline-offset: 2px; cursor: pointer; font-weight: 600; }
  .main:not(.has-ticket) .detail { display: none; }
  .back-btn { display: inline-flex; }
  .convo-head { padding: 10px 14px; }
  .convo-head h2 { font-size: 16.5px; }
  .thread { padding: 14px 12px; }
  .composer { padding: 10px 10px calc(10px); position: sticky; bottom: 0; }
  .composer textarea { min-height: 52px; height: 52px; font-size: 16px; transition: height .2s var(--ease); }
  .composer textarea:focus { height: 140px; }
  .composer-bar .btn kbd { display: none; }
  .msg-body { padding-left: 16px; }
  .attachments { padding-left: 16px; }
  .msg-head .avatar { display: none; }
  .page-head .inner, .page-inner { padding-left: 16px; padding-right: 16px; }
  .grid2, .grid3, .grid4 { grid-template-columns: 1fr 1fr; }
  .cred-grid { grid-template-columns: 1fr; }
  .parcel { grid-template-columns: 1fr 1fr; }
  .input, textarea.input { font-size: 16px; }
}
@media (min-width: 761px) { .nav-item .label-short { display: none; } }
/* Grid and stack children may shrink, so wide tables scroll inside their card instead of widening the page */
.stack > *, .grid2 > *, .grid3 > *, .grid4 > *, .kpis > * { min-width: 0; }
/* Phone tab bar: six tabs share the width evenly */
@media (max-width: 760px) {
  .sidebar .nav-item { flex: 1 1 0; min-width: 0; padding: 6px 2px; }
  .sidebar .nav-item .label-short { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100%; }
  .sidebar .dash-item { margin-bottom: 0; }
  .analytics-2 { grid-template-columns: 1fr; }
  .kpis { gap: 8px; }
  .kpi { padding: 12px; }
  .kpi-value { font-size: 20px; overflow-wrap: anywhere; }
  .kpi-sub { font-size: 11.5px; }
  .heat { grid-template-columns: 30px repeat(24, minmax(0, 1fr)); gap: 1px; }
  .heat-h { font-size: 0; }
  .heat-h:nth-child(6n + 2) { font-size: 9px; }
  .page-head .view-chips { gap: 4px; }
  .page-head .view-chip { height: 30px; padding: 0 10px; font-size: 12.5px; }
}
/* Touch screens have no hover: keep the boxes visible */
@media (hover: none) { .t-row .pick { opacity: 1; } .t-row.unread::before { display: none; } }
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; } }

/* Small phones: paired fields stack so dropdown text isn't cut */
@media (max-width: 480px) { .grid2 { grid-template-columns: 1fr; } }

/* ---------- Shipping: full-window order page ---------- */
body.order-open { overflow: hidden; }
.order-page { position: fixed; inset: 0; z-index: 40; background: var(--bg); display: flex; flex-direction: column; animation: fade .15s var(--ease); }
.op-bar { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 24px; border-bottom: 1px solid var(--border); background: var(--surface); flex: none; }
.op-crumbs { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--text-3); min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.op-crumbs span:last-child { color: var(--text); font-weight: 600; }
.linkish { background: none; border: 0; padding: 0; font: inherit; color: var(--text-2); cursor: pointer; }
.linkish:hover { color: var(--text); text-decoration: underline; }
.op-nav { gap: 6px; flex-wrap: nowrap; }
.op-count { font-variant-numeric: tabular-nums; margin-right: 4px; white-space: nowrap; }
.op-scroll { flex: 1; overflow-y: auto; overscroll-behavior: contain; }
.op-body { max-width: 1480px; margin: 0 auto; padding: 20px 24px 64px; }
.op-title { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; margin-bottom: 16px; }
.op-title h1 { margin: 0 0 2px; font: 800 26px var(--ui); display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.op-title h1 .badge { font-size: 12px; }
.op-grid { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 18px; align-items: start; }
.op-grid.solo { grid-template-columns: minmax(0, 1fr); max-width: 1100px; }
.op-main { display: grid; gap: 14px; min-width: 0; }
.op-cols { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 14px; align-items: start; }
.op-col { display: grid; gap: 14px; min-width: 0; }
.op-aside { display: grid; gap: 14px; position: sticky; top: 0; min-width: 0; }
.op-card { padding: 16px; min-width: 0; }
.op-card h3 { margin: 0 0 10px; font: 700 15px var(--ui); }
.op-card-head { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-bottom: 10px; }
.op-card-head h3 { margin: 0; }
.op-card .parcel { grid-template-columns: repeat(4, minmax(0, 1fr)) 30px; }
.op-card .parcel > .field:first-child { grid-column: 1 / -1; }
.op-card .parcel:first-child { border-top: 0; padding-top: 0; }
.op-card .alloc { padding: 12px 0 0; border: 0; box-shadow: none; background: none; }
.op-card .rates-card { margin: 0; padding: 0; border: 0; }
.grid-addr { display: grid; grid-template-columns: 1.6fr .7fr 1fr .7fr; gap: 12px; }
.kv { display: flex; justify-content: space-between; gap: 12px; padding: 6px 0; font-size: 13px; border-top: 1px solid var(--border); }
.kv:first-of-type { border-top: 0; }
.kv span { color: var(--text-3); flex: none; }
.kv b { font-weight: 600; text-align: right; min-width: 0; overflow-wrap: anywhere; text-transform: none; }
.kv.total { font-size: 14px; }
.kv.total b { font-weight: 800; }
.op-tags { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 8px; }
.op-note { margin: 0; white-space: pre-wrap; font-size: 13.5px; }
.op-aside .line .qty { text-align: right; }
.op-buy { padding: 14px 16px; position: sticky; top: 0; z-index: 3; box-shadow: var(--shadow); }
.op-buy.done { padding: 0; overflow: hidden; position: static; box-shadow: none; }
.op-buy.done .success-card { padding: 18px 20px; border-radius: inherit; }
.op-buy-main { display: flex; align-items: center; gap: 22px; flex-wrap: wrap; }
.op-buy-stat { min-width: 0; }
.op-buy-stat .lbl { font-size: 11.5px; color: var(--text-3); font-weight: 600; }
.op-buy-stat b { font-size: 15px; }
.op-buy-btn { margin-left: auto; height: 40px; padding: 0 18px; }
.op-buy-btn kbd { opacity: .65; }
.op-buy-opts { display: flex; align-items: center; gap: 8px 18px; flex-wrap: wrap; margin-top: 10px; padding-top: 10px; border-top: 1px solid var(--border); }
.op-main > .customs { margin-top: 0; }
@media (max-width: 1180px) {
  .op-grid { grid-template-columns: minmax(0, 1fr); }
  .op-aside { position: static; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); align-items: start; }
}
@media (max-width: 900px) {
  .op-cols { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 760px) {
  .op-bar { padding: 8px 12px; }
  .op-body { padding: 14px 12px 48px; }
  .op-nav .btn kbd { display: none; }
  .op-title h1 { font-size: 22px; }
  .op-buy { position: static; }
  .op-buy-main { gap: 12px 18px; }
  .op-buy-btn { width: 100%; margin-left: 0; justify-content: center; }
  .op-buy-btn kbd { display: none; }
  .grid-addr { grid-template-columns: 1fr 1fr; }
  .op-card .parcel { grid-template-columns: repeat(2, minmax(0, 1fr)) 30px; }
  .op-card .parcel > .field:nth-child(n+2) { grid-column: auto; }
}
.order-page .card { margin-bottom: 0; }
.order-page:focus { outline: none; }
.op-main, .op-col { grid-template-columns: minmax(0, 1fr); }
.op-items { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 8px 18px; }
.op-items .line { padding: 6px 0; border-top: 1px solid var(--border); align-items: flex-start; }
.op-items .line img, .op-items .line .ph { width: 48px; height: 48px; }
.op-item-title { font-weight: 600; line-height: 1.3; }
.op-items .qty { text-align: right; }
.op-items .qty .many { color: var(--ochre-text); font-weight: 800; }
/* Items & boxes (order page) */
.grid-street { display: grid; grid-template-columns: 2fr 1fr; gap: 12px; }
.pack-boxes { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; margin-bottom: 14px; }
.pack-box { display: grid; gap: 8px; padding: 12px; border: 1px solid var(--border); border-radius: var(--radius); background: var(--sunken); min-width: 0; }
.pack-box-head { display: flex; align-items: center; gap: 8px; min-height: 28px; }
.pack-dims { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; }
.pack-dims .field { font-size: 11.5px; }
.pack-dims .input { padding-left: 8px; padding-right: 4px; }
.pack-add { display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px; min-height: 120px; border: 1.5px dashed var(--border-strong); border-radius: var(--radius); background: none; color: var(--text-2); font: 600 13px var(--ui); cursor: pointer; }
.pack-add:hover { color: var(--text); border-color: var(--text-3); background: var(--sunken); }
.pack-boxes:has(.pack-box:not(.multi)) .pack-add { min-height: 0; }
.pack-rows { display: grid; grid-template-columns: repeat(auto-fill, minmax(440px, 1fr)); gap: 0 18px; }
.pack-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 12px; align-items: center; padding: 8px 0; border-top: 1px solid var(--border); }
.pack-row .line { min-width: 0; }
.pack-row.short { background: linear-gradient(90deg, var(--brick-soft), transparent 60%); }
.pack-item-text { min-width: 0; flex: 1; }
.pack-row .line img, .pack-row .line .ph { width: 48px; height: 48px; }
.pack-row .qty { text-align: right; }
.pack-row .qty .many, .op-items .qty .many { color: var(--ochre-text); font-weight: 800; }
.pack-assign { display: grid; justify-items: end; gap: 4px; }
.seg { display: inline-flex; border: 1px solid var(--border-strong); border-radius: var(--radius-sm); overflow: hidden; }
.seg button { border: 0; background: var(--surface); color: var(--text-2); font: 600 12.5px var(--ui); padding: 7px 10px; cursor: pointer; white-space: nowrap; }
.seg button + button { border-left: 1px solid var(--border-strong); }
.seg button:hover { color: var(--text); background: var(--sunken); }
.seg button.on { background: var(--ochre); color: var(--teal-ink); }
.pack-qtys { display: flex; gap: 6px; }
.pack-qtys label { display: grid; gap: 2px; justify-items: center; }
.pack-qtys .qty-in { width: 56px; text-align: center; }
@media (max-width: 760px) {
  .grid-street, .grid3 { grid-template-columns: 1fr; }
  .pack-rows { grid-template-columns: minmax(0, 1fr); }
  .pack-row { grid-template-columns: minmax(0, 1fr); }
  .pack-assign { justify-items: start; padding-left: 58px; }
  .pack-boxes { grid-template-columns: minmax(0, 1fr); }
  .pack-add { min-height: 48px; flex-direction: row; }
}
/* Settings → Packing slip */
.slip-designer { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 24px; align-items: start; }
.slip-preview { position: sticky; top: 12px; display: grid; gap: 8px; }
.slip-frame-wrap { width: 340px; height: 510px; overflow: hidden; border-radius: 8px; border: 1px solid var(--border); background: #fff; box-shadow: var(--shadow-sm); }
.slip-frame { width: 384px; height: 576px; border: 0; transform: scale(.8854); transform-origin: 0 0; background: #fff; }
.slip-frame-wrap.letter { height: 440px; }
.slip-frame-wrap.letter .slip-frame { width: 816px; height: 1056px; transform: scale(.4167); }
.slip-logo { display: grid; grid-template-columns: 180px minmax(0, 1fr); gap: 14px; align-items: start; }
.slip-logo-img, .slip-logo-empty { height: 96px; border: 1px solid var(--border); border-radius: var(--radius-sm); background: #fff; display: grid; place-items: center; padding: 8px; overflow: hidden; }
.slip-logo-img img { max-width: 100%; max-height: 80px; image-rendering: pixelated; }
.slip-logo-empty { background: var(--sunken); color: var(--text-3); font-size: 12px; gap: 4px; align-content: center; }
.slip-sections { display: grid; gap: 4px; }
.slip-section { display: flex; align-items: center; gap: 10px; padding: 4px 6px 4px 10px; border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface); }
.slip-section.off { opacity: .6; }
.field .seg { justify-self: start; }
@media (max-width: 900px) {
  .slip-designer { grid-template-columns: minmax(0, 1fr); }
  .slip-preview { position: static; justify-items: center; }
}
@media (max-width: 480px) {
  .slip-logo { grid-template-columns: minmax(0, 1fr); }
}
.slip-designer .field { display: grid; gap: 6px; }
.box-cost { margin-left: auto; font-variant-numeric: tabular-nums; } .pack-box-head .box-cost + .btn { margin-left: 0 !important; } .per-box { margin-top: 3px; font-variant-numeric: tabular-nums; }

/* Settings pages */
.page-head .inner.settings-inner { max-width: 1120px; }
.settings-layout { max-width: 1120px; display: grid; grid-template-columns: 210px minmax(0, 1fr); gap: 28px; align-items: start; }
.settings-pages { position: sticky; top: 16px; display: grid; gap: 2px; }
.settings-pages a { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: var(--radius-sm); color: var(--text-2); text-decoration: none; font: 600 13.5px var(--ui); }
.settings-pages a svg { width: 16px; height: 16px; flex: none; opacity: .8; }
.settings-pages a:hover { background: var(--sunken); color: var(--text); }
.settings-pages a.active { background: var(--surface); color: var(--text); box-shadow: var(--shadow-sm); border: 1px solid var(--border); padding: 7px 9px; }
.settings-body { min-width: 0; max-width: 880px; }
@media (max-width: 900px) {
  .settings-layout { grid-template-columns: minmax(0, 1fr); gap: 14px; }
  .settings-pages { position: static; display: flex; overflow-x: auto; gap: 6px; padding-bottom: 4px; scrollbar-width: none; margin: 0 -4px; padding-inline: 4px; }
  .settings-pages::-webkit-scrollbar { display: none; }
  .settings-pages a { flex: none; border: 1px solid var(--border); border-radius: 999px; padding: 6px 12px; background: var(--surface); }
  .settings-pages a.active { background: var(--teal); color: var(--on-teal); border-color: transparent; padding: 6px 12px; }
  .settings-pages a svg { display: none; }
}

/* Logo */
/* the logo spans exactly the width of "Support desk" under it */
.brand { width: max-content; justify-items: stretch; gap: 12px; padding-bottom: 30px; }
.brand .sub { margin-right: -.22em; } /* letter-spacing adds a trailing gap; don't count it */
.brand-logo { width: 0; min-width: 100%; height: auto; aspect-ratio: 587 / 580; display: block; filter: drop-shadow(0 2px 6px rgba(0,0,0,.25)); }
@media (max-width: 1240px) { .brand { width: auto; gap: 0; } .sidebar .brand .brand-logo { width: 40px; min-width: 0; } }
.login-logo { width: 120px; height: auto; display: block; margin: 0 auto 6px; }

/* ---------- Repair manual ---------- */
.manual-status { display: flex; align-items: center; gap: 14px; padding: 14px 16px; margin-bottom: 16px; }
.manual-layout { display: grid; grid-template-columns: 300px minmax(0, 1fr); gap: 20px; align-items: start; }
.manual-side { position: sticky; top: 12px; display: grid; gap: 10px; max-height: calc(100vh - 24px); overflow: auto; min-width: 0; }
.manual-group { display: grid; gap: 2px; margin-bottom: 8px; }
.manual-group .nav-label { color: var(--text-3); padding: 6px 10px 2px; }
.manual-item { display: grid; gap: 2px; padding: 8px 10px; border-radius: var(--radius-sm); text-decoration: none; color: var(--text); }
.manual-item:hover { background: var(--sunken); }
.manual-item.active { background: var(--surface); box-shadow: var(--shadow-sm); border: 1px solid var(--border); padding: 7px 9px; }
.manual-item-title { font-weight: 600; font-size: 13.5px; line-height: 1.3; }
.manual-topic { padding: 22px 24px; }
.manual-back { display: none; align-items: center; gap: 4px; color: var(--text-2); text-decoration: none; margin-bottom: 8px; }
.lbl-product { font: 700 11px var(--ui); letter-spacing: .08em; text-transform: uppercase; color: var(--ochre-text); margin-bottom: 4px; }
.manual-topic .manual-title { font: 800 22px/1.25 var(--ui); margin: 0; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.manual-title .badge { font-size: 11.5px; }
.manual-body { font-size: 14.5px; line-height: 1.6; max-width: 72ch; }
.manual-body h2, .manual-body h3 { font: 700 15.5px var(--ui); margin: 20px 0 6px; }
.manual-body h4 { font: 700 14px var(--ui); margin: 14px 0 4px; }
.manual-body ol, .manual-body ul { padding-left: 22px; margin: 6px 0 10px; }
.manual-body li { margin: 4px 0; }
.manual-body p { margin: 6px 0 10px; }
.manual-body code { background: var(--sunken); padding: 1px 5px; border-radius: 4px; font-size: .92em; }
.manual-section { margin-top: 24px; padding-top: 16px; border-top: 1px solid var(--border); }
.manual-section h3 { font: 700 15px var(--ui); margin: 0 0 12px; }
.manual-media { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 12px; }
.manual-media figure { margin: 0; display: grid; gap: 6px; min-width: 0; }
.manual-media img, .manual-media video { width: 100%; aspect-ratio: 4 / 3; object-fit: cover; border-radius: var(--radius-sm); border: 1px solid var(--border); background: #000; cursor: zoom-in; }
.manual-media video { cursor: auto; object-fit: contain; }
.manual-media .caption { height: 32px; min-height: 32px; font-size: 12.5px; padding: 4px 8px; }
.manual-cases { display: grid; }
.manual-case { display: grid; grid-template-columns: 90px minmax(0, 1fr) auto; gap: 12px; align-items: center; padding: 9px 4px; border-top: 1px solid var(--border); color: var(--text); text-decoration: none; }
.manual-case:hover { background: var(--sunken); }
.manual-case .badge { max-width: 220px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.manual-empty ol { padding-left: 20px; line-height: 1.6; }
@media (max-width: 900px) {
  .manual-layout { grid-template-columns: minmax(0, 1fr); }
  .manual-side { position: static; max-height: none; }
  .manual-layout.has-topic .manual-side { display: none; }
  .manual-layout:not(.has-topic) .manual-detail { display: none; }
  .manual-back { display: inline-flex; }
  .manual-topic { padding: 16px; }
  .manual-case { grid-template-columns: minmax(0, 1fr); gap: 2px; }
  .manual-status { flex-wrap: wrap; }
}
.toast > span { max-width: 560px; }
.op-label { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 12px; border: 1px solid var(--border); border-radius: var(--radius-sm); }
.op-label.voided { opacity: .6; }
@media (max-width: 760px) { .op-label { flex-wrap: wrap; } }
.pickup-steps { display: flex; gap: 8px; flex-wrap: wrap; margin: 4px 0 14px; }
.pickup-step { display: flex; align-items: center; gap: 8px; padding: 6px 12px 6px 6px; border-radius: 999px; background: var(--sunken); color: var(--text-2); font: 600 13px var(--ui); }
.pickup-step .dot { width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; background: var(--surface); border: 1px solid var(--border-strong); font-size: 12px; }
.pickup-step .dot svg { width: 13px; height: 13px; }
.pickup-step.current { background: var(--ochre-soft); color: var(--ochre-text); }
.pickup-step.done { background: var(--mint-soft); color: var(--mint-ink); }
.pickup-step.done .dot { background: var(--mint-ink); color: #fff; border-color: transparent; }
.notice.good { background: var(--mint-soft); color: var(--mint-ink); }
.email-addr { overflow-wrap: anywhere; }
.op-aside .email-customer { width: 100%; justify-content: center; margin-top: 10px; }
.new-email .starters { flex-wrap: wrap; }
.ship-now { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.ship-now .qty-in { width: 60px; text-align: center; }
.pack-row.held { opacity: .6; }
.scan-box { display: flex; flex-wrap: wrap; gap: 10px; align-items: flex-end; margin-top: 14px; padding: 12px; border: 1px solid var(--border); border-radius: var(--radius); background: var(--sunken); }
.scan-box .field { flex: 1; min-width: 70px; }
.scan-quote-wrap { display: grid; gap: 4px; justify-items: end; margin-left: auto; min-width: 200px; text-align: right; }
.scan-boxes { margin-top: 12px; }
.scan-box-pill { display: inline-flex; align-items: center; gap: 4px; padding: 4px 10px; border-radius: 999px; border: 1px solid var(--border-strong); font: 600 12.5px var(--ui); color: var(--text-2); background: var(--surface); }
.scan-box-pill svg { width: 13px; height: 13px; }
.scan-box-pill.current { border-color: var(--ochre); color: var(--text); box-shadow: 0 0 0 2px var(--ochre-soft); }
.scan-box-pill.packed { background: var(--mint-soft); color: var(--mint-ink); border-color: transparent; }
.scan-fill { justify-content: space-between; margin-top: 12px; }
.scan-item .count-btn { background: none; border: 1px solid transparent; border-radius: var(--radius-sm); padding: 2px 6px; color: inherit; cursor: pointer; }
.scan-item .count-btn:not(:disabled):hover { border-color: var(--border-strong); background: var(--surface); }
.scan-item .count-btn:disabled { cursor: default; }
/* Scan & pack: readable from arm's length — the variant picks the right item off the shelf */
.scan-item { padding: 12px 14px; }
.scan-item img, .scan-item .ph { width: 56px; height: 56px; }
.scan-item-text { min-width: 0; flex: 1; display: grid; gap: 3px; }
.scan-title { font: 700 17px/1.25 var(--ui); }
.scan-variant { display: inline-block; justify-self: start; font: 800 21px/1.2 var(--ui); color: var(--text); background: var(--ochre-soft); border: 1.5px solid var(--ochre); border-radius: 8px; padding: 2px 10px; }
.scan-item.done .scan-variant { background: rgba(255,255,255,.55); border-color: #2c7a43; }
.scan-item .count { font-size: 22px; }
@media (max-width: 760px) { .scan-variant { font-size: 18px; } .scan-title { font-size: 15.5px; } }

/* ---- Website chat on a ticket */
.chat-msg { max-width: min(560px, 82%); align-self: flex-start; display: flex; flex-direction: column; gap: 4px; }
.chat-msg.out { align-self: flex-end; align-items: flex-end; }
.chat-who { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600; color: var(--text-2); }
.chat-who .icon { width: 13px; height: 13px; }
.chat-when { font-weight: 400; color: var(--text-3); margin-left: 4px; }
.chat-text { white-space: pre-wrap; overflow-wrap: anywhere; font: 14.5px/1.5 var(--read); padding: 9px 13px; border-radius: 14px; background: var(--surface); border: 1px solid var(--border); border-top-left-radius: 4px; }
.chat-msg.out .chat-text { background: var(--out); border-color: var(--out-border); border-top-left-radius: 14px; border-top-right-radius: 4px; }
.chat-msg.ai .chat-text { background: var(--surface); border-style: dashed; }
.chat-photos { display: flex; flex-wrap: wrap; gap: 6px; }
.chat-photos img { width: 140px; height: 140px; object-fit: cover; border-radius: 10px; border: 1px solid var(--border); display: block; }
.chat-sys { align-self: center; font-size: 12.5px; color: var(--text-3); text-align: center; max-width: 520px; }
.chat-composer { border-top: 1px solid var(--border); background: var(--surface); padding: 10px 16px 14px; display: flex; flex-direction: column; gap: 8px; }
.chat-status { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--text-2); flex-wrap: wrap; }
.chat-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--text-3); opacity: .5; flex: none; }
.chat-dot.on { background: #2c9a52; opacity: 1; box-shadow: 0 0 0 3px rgba(44,154,82,.18); }
.chat-row { display: flex; gap: 8px; align-items: flex-end; }
.chat-input { flex: 1; min-width: 0; resize: vertical; min-height: 44px; max-height: 220px; font: 14.5px/1.45 var(--read); padding: 10px 12px; border: 1px solid var(--border-strong); border-radius: 10px; background: var(--bg); color: var(--text); }
.chat-input:focus { outline: 2px solid var(--ochre); outline-offset: -1px; }
.chat-draft { border: 1px dashed var(--ochre); border-radius: 10px; padding: 10px 12px; background: var(--ochre-soft); }
.chat-draft .chat-text { background: transparent; border: 0; padding: 4px 0; }
.chat-draft-head { display: flex; align-items: center; gap: 6px; font-size: 13px; }
.chat-pending { display: flex; flex-wrap: wrap; gap: 6px; }
.chat-pending:empty { display: none; }
.chat-chip { display: inline-flex; align-items: center; gap: 4px; font-size: 12.5px; padding: 3px 4px 3px 8px; border-radius: 999px; background: var(--hover); }
.chat-chip button { border: 0; background: none; cursor: pointer; color: inherit; display: inline-flex; }
.chat-page { max-width: 30ch; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 640px) { .chat-row > .btn.sm { display: none; } .chat-msg { max-width: 92%; } }
.chat-tag { display: inline-flex; color: var(--ochre); margin-right: 2px; vertical-align: -2px; }
.chat-tag .icon { width: 14px; height: 14px; }
.nav-item.chat-waiting .count { background: var(--ochre); color: #fff; animation: chat-pulse 1.6s ease-in-out infinite; }
@keyframes chat-pulse { 50% { box-shadow: 0 0 0 5px rgba(199,140,43,.25); } }
@media (prefers-reduced-motion: reduce) { .nav-item.chat-waiting .count { animation: none; } }
.code-block { background: var(--hover); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; font: 12.5px/1.5 ui-monospace, Menlo, Consolas, monospace; white-space: pre-wrap; overflow-wrap: anywhere; margin: 0; }
.radio-card { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; border: 1px solid var(--border); border-radius: 10px; cursor: pointer; }
.radio-card.on { border-color: var(--ochre); background: var(--ochre-soft); }
.radio-card input { margin-top: 3px; accent-color: var(--ochre); }
.hours-grid { display: grid; grid-template-columns: minmax(120px, auto) 130px auto 130px; gap: 8px 10px; align-items: center; max-width: 520px; }
.hours-grid .input:disabled { opacity: .45; }
@media (max-width: 560px) { .hours-grid { grid-template-columns: 1fr 1fr; } .hours-grid > .muted { display: none; } }

/* ---- Knowledge base editor */
.kb-edit { display: flex; flex-direction: column; gap: 12px; }
.kb-title { font: 700 22px/1.3 var(--ui); padding: 8px 10px; }
.kb-meta .input { width: auto; }
.kb-editor { border: 1px solid var(--border-strong); border-radius: 10px; background: var(--bg); }
.kb-editor .rte-bar { border-bottom: 1px solid var(--border); padding: 4px 8px; position: sticky; top: 0; background: var(--bg); z-index: 1; border-radius: 10px 10px 0 0; }
.kb-body { min-height: 360px; max-height: none; overflow: visible; padding: 16px 20px; font: 15.5px/1.65 var(--read); outline: none; }
.kb-body.compact { min-height: 100px; }
.kb-body h3 { font: 700 19px/1.3 var(--ui); margin: 1.2em 0 .4em; }
.kb-body h4 { font: 700 16px/1.3 var(--ui); margin: 1em 0 .3em; }
.kb-body img { max-width: 100%; height: auto; border-radius: 8px; }
.kb-body a { color: var(--ochre-text, #8a5a10); }
.tb-txt { font: 700 12px var(--ui); padding: 0 2px; }
a.view-chip { text-decoration: none; }
.kb-sugg .manual-item-title { color: var(--ochre-text, #8a5a10); }
.kb-sugg-card { display: flex; flex-direction: column; gap: 4px; }
.kb-sugg-card .kb-editor { margin-top: 10px; }
.kb-back { display: none; align-self: flex-start; }
@media (max-width: 900px) { .kb-back { display: inline-flex; } }
.site-row { align-items: flex-start; padding: 6px 0; }
.site-row input { margin-top: 4px; }
.site-list { max-height: 320px; overflow-y: auto; border: 1px solid var(--border); border-radius: 10px; padding: 4px 12px; }
.kb-bulk { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: 14px 16px; position: sticky; top: 0; z-index: 2; }
.dupe-row { display: flex; justify-content: space-between; gap: 10px; align-items: center; padding: 6px 0; border-bottom: 1px solid var(--border); }
.dupe-row:last-of-type { border-bottom: 0; }